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Refund Policy

Returns 

Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Custom items cannot be returned. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 

If you haven’t received a refund, contact your bank or credit card company. It may take several business days before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@designnovelty.com

Sale items

Only regularly priced items are eligible for refunds, unfortunately sale items cannot be refunded. Please note that this includes any item purchased with a discount or sale code. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@designnovelty.com